TROUBLESHOOTING

'SSO: Could not verify the domain. The verification code does not match the expected code or is not present.'

Issue

The error 'Could not verify the domain. The verification code does not match the expected code or is not present.'appears clicking Verify in the Citrix Organization Center.
User-added image

Objective

Environment

  • Citrix Organization Center

Procedure

Answer

Cause

Either the DNS TXT record or the text file on the website root are not accurate.

Resolution

If using Method 1: Add this DNS record to your domain zone file verify that the DNS TXT record matches the verification code in the Citrix Organization Center. If it does not, the verification will fail.

  1. Go to this tool
  2. Enter the domain name as it appears under Name in section Method 1
  3. Click TXT Lookup
  4. The record on the tool should match the Value in section Method 1 exactly

If using Method 2: Upload a file at this website verify that the text file contents matches the verification code in the Citrix Organization Center. If it does not, the verification will fail.
  1. Go to this tool
  2. In the Enter curl command or URL text box, enter the location as it appears in the Location in Method 2
  3. Press Enter to submit the command
  4. The Response Body on the tool should match the Contents in Method 2 exactly.

If the contents do match exactly on the Organization Center and in the linked tool above, contact Customer Care for further assistance.

Additional Information