QUESTION AND ANSWER

What GoToAssist Service Desk data will be archived?

Issue

Objective

Environment

  • GoToAssist Service Desk

Procedure

Answer

Only incidents and associated records like tasks and watchlists older than 2 years will be archived. Templates, problems, changes, releases, knowledge articles, messages and their associated records will not be archived, regardless of the age of the data.

Cause

Resolution

Additional Information