HOW TO

How do I add a User to Service Desk

Issue

Objective

A Service Desk Administrator wants to add a User to Service Desk

Environment

Procedure

To add Users to Service Desk:
1. Log into https://desk.gotoassist.com/
2. Click on Configure
3. Click on Users
4. Click on Create New User
5. Required Fields / Choice s

  • First Name
  • Last Name
  • Email
  • License Tab - Named or Shared Service Desk Seat
  • Service Tab - At least one Service must be assigned to a User

6. Click Save
The new User will receive a Welcome Email with a link to activate the account and establish a password.

Answer

Cause

Resolution

Additional Information