TROUBLESHOOTING

Error installing unattended support on a Mac OS - "Installer encountered an error that caused the installation to fail"

Issue

When the unattended installer is downloaded on a Mac OS and then executed, the following error message occurs: "Installer encountered an error that caused the installation to fail"

Objective

Environment

  • GoToAssist Remote Support
  • Unattended Install
  • Mac OS

Procedure

Answer

Cause

unknown

Resolution

  1. Reboot the Mac OS
  2. Once booted execute the unattended installer
  3. The installer should now run without issue and add the unattended machine to the inventory.

If rebooting does not resolve the issue, please check to see if the Mac OS name has a space in it. The Unattended Installer will fail if the space is not removed from OS name. The issue is not considered a defect, but the space is not supported by the installer. Please reference Minimum System Requirements .

Additional Information

Please reference the following Community Thread:
https://community.gotoassist.com/gotoassist/topics/unattended-support-install-fails-on-new-macs-using-gta-rs-v3-0-build-1185