TROUBLESHOOTING

Error: "Citrix Online Launcher Error 2006" when launching GoToMyPC or GoToAssist

Issue

  • Citrix Online Launcher has encountered an error: Viewer launch error 2006, Method "CreateProcess" returned Win32 error [5]. Access is denied.
  • Install Error - GoToAssist "Unable to copy file G2AC_Uninstaller.exe to directory...."

Objective

Environment

  • GoToMyPC
  • GoToAssist Corporate
  • GoToAssist Remote Support
  • Windows

Procedure

Answer

Cause

Incorrect permissions on the %temp% folder and other folders the launcher uses to run our software causes a message that Access is denied.

Resolution

  1. Download the tool here
  2. Download Citrix_Launcher_Error_2006_Fix.zip
  3. Right click on Citrix_Launcher_Error_2006_Fix.bat
  4. Select Run as administrator
  5. Wait while a command prompt window appears and disappears
  6. Attempt to connect to the computer or GoToAssist session again

Additional Information