QUESTION AND ANSWER

Why is Upgrade to Run as a Service unavailable?

Issue

Objective

Environment

GoToAssist Remote Support

Procedure

Answer

There are two reasons why the option to Upgrade to Run as a Service would be available for an Expert:

  • The Expert is not in an Active Session with a Customer
  • The software automatically upgraded itself when it connected to the Customer

**The Expert can turn on the option to 'Run support sessions as a service on starup'by clicking on Tools and Preferences.

Cause

Resolution

Additional Information