QUESTION AND ANSWER

Why is the Company Name value in my Attended Session Report showing "Not Available"?

Issue

Objective

Environment

GoToAssist Remote Support

Procedure

Answer

The Expert will need to choose which Company to assign the Session to when the Session Ends. By default the Company Name defaults to Undefined.

Cause

Resolution

Additional Information

Please reference the following Help Article describing how to End Session with Screenshots of the Undefined Company: https://support.citrixonline.com/en_US/GoToAssistRemoteSupport/help_files/G2ARS050053?title=End+Your+Session