QUESTION AND ANSWER

Why am I getting a message that the OS is unsupported whenever I try to blank the screen from the Remote Support toolbar?

Issue

Objective

Environment

  • GoToAssist Remote Support
  • Windows

Procedure

Answer

  • Screen blanking is only supported in Windows 7 and below.
  • There is no screen blanking currently for Windows 8+.
  • The option is currently on the Road Map, but there is no ETA.

There is an on-going thread in the Community that the customer can follow that can be located here: Blank screen windows 10

Cause

Resolution

Additional Information