QUESTION AND ANSWER

How will I receive my refund if my credit card account has been closed?

Issue

Objective

Environment

  • GoToMyPC
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice

Procedure

Answer

If your credit card account has been closed and you have been issued then your credit card company will issue a check to you directly.

Cause

Resolution

Additional Information

If your card has been canceled but the account that it is linked to is still open then the refund will process as we issue the refund to the credit card account directly.