QUESTION AND ANSWER

Can I remotely connect to an iOS device with GoToAssist Remote Support?

Issue

Objective

Environment

  • GoToAssist Remote Support
  • iPhone
  • iPad

Procedure

Answer

Due to the manufacturer's OS restrictions, it is not possible to connect to an iOS device using GoToAssist Remote Support.
It is however possible to do so for Android. For more information click here .

Cause

Resolution

Additional Information