QUESTION AND ANSWER

Can an Unattended machine be moved from one account to another?

Issue

Objective

Environment

GoToAssist Remote Support

Procedure

Answer

No. Unattended machines have a specific Unique Identifier which installs in the registry linking them back to a specific account. If a new or different account is necessary, the Unattended machine must be uninstalled and then reinstalled under the new or different account to add the proper Unique Identifier back into the registry of that machine.

Cause

Resolution

Additional Information