HOW TO

How to Search for Recordings in the new Website UI

Issue

Objective

Expert needs to search for a particular Recording via the new website UI

Environment

GoToAssist Remote Support

Procedure

There is not a Search capability currently in the newly designed website UI. The request has been submitted to the product group to add in a future release or update, there is no ETA. Currently, the only column headers that can be sorted are the following:

  • Time Created
  • Session ID

Answer

Cause

Resolution

Additional Information