HOW TO

How do I install Unattended Support on a Mac?

Issue

Objective

Install Unattended Support on a Mac Customer.

Environment

  • GoToAssist Remote Support
  • Mac Customer

Procedure

Unattended support on a Mac can be installed 2 ways
Method 1

  1. On Expert computer log in at www.gotoassist.com.
  2. Click on the Blue Download Unattended Installer button on the home page.
  3. Select the Mac installation option
  4. Send the installer file (.dmg) to the Customer to run, no additional information is needed by the Customer to run the file.

Method 2
  1. On the Mac Customer's computer go to www.fastsupport.com/unattended
  2. Download and run the installation file
  3. During the install it will prompt for the expert email and password for the account.

Both methods will end with a confirmation message stating the installation was successfully completed.

Answer

Cause

Resolution

Additional Information