HOW TO

How do I find the Session Notes?

Issue

Objective

GoToAssist Remote Support Expert needs to access Session Notes from a past session. The Session Notes are captured in both Unattended and Attended reporting.

Environment

GoToAssist Remote Support

Procedure

  1. Log into https://up.gotoassist.com
  2. Click on Reports
  3. Select Report Focus
  4. Choose Date Range
  5. Select Report Format
  6. Click on Generate Report
  7. One of the columns will be Session Notes

Answer

Cause

Resolution

Additional Information