HOW TO

How do I download the Unattended Support installers?

Issue

Objective

Downloading the Unattended Support Installers

Environment

GoToAssist Remote Support

Procedure

  1. Log in at https://app.gotoassist.com .
  2. Scroll down to the bottom of the home page on Remote Support
  3. Select Download Unattended Installer
  4. Click the newly created Download link, then select the correct installer for the customer's operating system.
  5. The Unattended Installer will be automatically downloaded (and associated with the correct company).
  6. Send the installer to your client/customer and have them run the installer.
  7. Once GoToAssist is successfully installed, the GoToAssist Customer icon will appear in the system tray (Windows) or Apple Menu Bar (Mac).

Answer

Cause

Resolution

Additional Information