HOW TO

How can I embed fastsupport.com in my website?

Issue

Objective

Technician would like to direct their Customer to their own website to join an Attended session rather than fastsupport.com

Environment

GoToAssist Remote Support

Procedure

Embedding fastsupport.com allows you to customize how your customers join a live support session that you or another technician has already started. Instead of directing your customers to the www.fastsupport.com site to connect to support sessions, you can create a custom support portal on your own website
This is an advanced feature that is not supported by Global Customer Support.
Note: Using this method, your customers can only join attended support sessions that you have already initiated (as opposed to the customer-initiated support feature, with which customers can request support sessions before you start them).
Copy/paste the following text into your web sites code:
<body bgcolor="silver" onLoad="document.forms[0].name.focus();">
<FORM METHOD="POST"
ACTION="https://www.fastsupport.com/servlet/download/customerDownload"
name="ssid">
<TABLE BORDER="0">
<TR>
<TD>Your name:</TD>
<TD><INPUT TYPE="TEXT" NAME="name" SIZE="20"></TD>
</TR>
<TR>
<TD>Type the 9 digit number:</TD>
<TD><INPUT TYPE="TEXT" NAME="supportSessionId" SIZE="20"></TD>
</TR>
<TR>
<TD></TD>
<TD><INPUT TYPE="SUBMIT" VALUE="Connect"></TD>
</TR>
</TABLE>
</FORM>

Answer

Cause

Resolution

Additional Information