TROUBLESHOOTING

Error: "CSFR Token is Required"

Issue

A Manager is trying to log into their account or add a new Representative and gets the error: "CSFR Token is Required"

Objective

Environment

GoToAssist [Corporate]
gotoassist.com/manager

Procedure

Answer

Cause

Resolution

1. Clear browser cache
2. Completely close the browser
3. Reopen browser freshly
4. Log back into gotoassist.com/manager
5. Add Representative as normal

Additional Information