QUESTION AND ANSWER

How long are Recordings available for download?

Issue

Objective

Environment

GoToAssist Corporate

Procedure

Answer

Recordings are available to download via the Manager portal for 90-days from the date of the remote session. There is no way to access the Recording after 90-days. If the Session is searched for after 90-days it will come up but there will be a clock icon to the right and no way to download it.

Cause

Resolution

Additional Information