HOW TO

How to resolve Online Launcher issues for GoToAssist Corporate

Issue

Objective

  • Resolving Online Launcher issues connecting successfully
  • Online Launcher window appears then nothing happens or window disappears

Environment

  • GoToAssist [Corporate]
  • Windows 8

Procedure

  1. Uninstall the Online Launcher and GoToAssist Corporate
  2. Revisit the company's portal to enter a new code given by the representative
  3. When prompted, download and run the new GoToAssist launcher

Answer

Cause

Resolution

Additional Information