HOW TO

How do I reset my GoToAssist Representative password?

Issue

Objective

How do I reset my GoToAssist Representative password?

Environment

GoToAssist [Corporate]

Procedure

To reset from the webpage:


  1. Navigate to http://www.gotoassist.com/haupgrade
  2. Click Forgot Your Password?
  3. Enter your account email address , and confirm
  4. Click Submit
  5. Check email
  6. Click < password reset link>
  7. Enter new password

To reset via HelpAlert (if password is still known):
  1. Click Options
  2. Click Change Password
  3. Enter Login and Current Password
  4. Enter New Password and confirm
  5. Click Submit

Answer

Cause

Resolution

Additional Information