HOW TO

How can I allow Representatives to Run as a Service?

Issue

Objective

A GoToAssist Corporate Manager wants to be sure that the Representatives have the option to Run as a Service if needed. 

Environment

GoToAssist [Corporate]

Procedure

  1. Log into Manager portal - https://broker.gotoassist.com/manager
  2. Click on Portals on the left 
  3. Select the Sub-Portal 
  4. Check mark Allow run as a service to give the Representative the option to upgrade. 
  5. Check mark Allow start as a service for the software to attempt to upgrade automatically once the Representative is In Session. 
  6. Click on Save Settings

Answer

Cause

Resolution

Additional Information